maskot 88 FAQ
Users on maskot 88 ask questions across several key areas: how to open and secure an account, how deposits and withdrawals work, how game rules and settlement operate, and what to do if something goes wrong. This FAQ page answers the most common questions we receive from our community.
We at maskot 88 have compiled this page to help you find answers quickly without needing to contact support. The questions cover account setup, payment methods, game mechanics, and account security. If your question is not answered here, our support team is available in English and Indonesian.
For detailed information about our jurisdiction policy, account eligibility, and legal compliance, please read our legal noticeFor the full terms governing your use of maskot 88, see our terms and conditionsIf you need to report a technical issue or dispute a market settlement, contact support through your account dashboard.
- Account and registrationhow to start, KYC verification, password recovery, account limits
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Game rules and settlementRTP, market types, how results are settled, promotion codes
- Security and supportaccount protection, data deletion, opening a support ticket
Find answers to frequently asked questions about opening an account, making deposits and withdrawals, understanding game rules, and managing your maskot 88 account.
Account and registration
No. We at maskot 88 allow one account per person. If you open multiple accounts using the same email, phone number, or payment method, we will close all duplicate accounts and may forfeit any funds. Each account is personal and non-transferable. If you have forgotten your password or username, contact our support team to recover your account rather than opening a new one.
We at maskot 88 require KYC (Know Your Customer) verification before you can withdraw funds. You will need to provide a valid government-issued ID (such as a national ID card or passport), a proof of address (such as a utility bill or bank statement dated within the last three months), and a selfie holding your ID. Verification typically completes within one business day. If your documents are unclear or incomplete, we will ask you to resubmit them.
Payments and transactions
We at maskot 88 do not charge fees on deposits or withdrawals. The amount you transfer is the amount credited or debited from your account. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own fees. We recommend checking with your payment provider about any charges they may impose. Deposits settle instantly for e-wallets and within one business day for bank transfers. Withdrawals are processed within one business day after verification.
To deposit via e-wallet, mobile banking, or local payment on maskot 88, log in to your account and go to the Deposit section. Select your preferred e-wallet, enter the amount, and click Proceed. You will be redirected to your e-wallet app to confirm the payment. Once confirmed, the funds appear in your maskot 88 account instantly. You can then use your balance to place wagers on football markets, live-dealer tables, slots, or esports games. If your deposit does not appear within a few minutes, contact our support team with your transaction reference number.
Game rules and settlement
RTP stands for Return to Player. It is the percentage of all wagers on a slot game that the game is designed to return to players over a long period of time. For example, a slot with will return an average of 96 cents for every dollar wagered, with the remaining non-specific info going to the operator. RTP is a theoretical average calculated over millions of spins and does not guarantee any specific result on your individual plays. Each spin is independent and random. We at maskot 88 display the RTP for each slot game in the game details section so you can make an informed choice.
We at maskot 88 offer promotions such as a welcome bonus on your first deposit and weekly cashback based on your account tier. To claim a promotion, log in to your account and go to the Promotions section. If you have a promotion code, enter it in the Promo Code field and click Apply. The promotion will be credited to your account if you meet the eligibility requirements. Some promotions are automatic (such as weekly cashback) and do not require a code. For details on current promotions and their terms, visit the Promotions page or contact our support team.
Security and support
To request deletion of your personal data from maskot 88, contact our support team through your account dashboard or email us directly. We will ask you to confirm your identity and provide details about what data you wish to delete. We at maskot 88 will comply with your request within the timeframe required by applicable law, subject to any legal obligations to retain certain records (such as transaction history for compliance purposes). Note that deleting your data will close your account and you will not be able to access maskot 88 or recover any funds in your account.
To open a support ticket on maskot 88, log in to your account and go to the Support section. Click New Ticket and select the category that best describes your issue (such as Account, Payments, Games, or Technical). Describe your issue in detail and attach any relevant screenshots or documents. Submit your ticket and you will receive a ticket number. Our support team will respond within one business day. You can track the status of your ticket in the Support section. For urgent issues, you can also contact us through live chat if available during support hours.